Privacy Policy
Effective Date: January 1, 2025 | Last Updated: January 1, 2025
Salloni Professional Hair Care is committed to protecting your privacy and ensuring transparency in how we collect, use, and protect your personal information.
Table of Contents
- Company Information
- Scope and Applicability
- Information We Collect
- How We Use Your Information
- Information Sharing and Disclosure
- Your Privacy Rights
- International Data Transfers
- Data Security
- Data Retention
- Cookies and Tracking Technologies
- Children's Privacy
- Jurisdiction-Specific Rights
- Policy Updates
- Contact Information
1. Company Information
Data Controller: Salloni Professional Hair Care
Business Address: Unit 3201, Building 3, Xinguanghui, Futian Road, Yiwu, Zhejiang, China
Contact: clientcare@salloni.com | +86 574 63336400
For data protection inquiries: concierge@salloni.com
2. Scope and Applicability
This Privacy Policy applies to all personal information collected by Salloni Professional Hair Care through our:
- Website (salloni.com and related domains)
- Mobile applications
- Customer service interactions
- Product registration and warranty services
- Marketing communications
- Trade shows and promotional events
This policy complies with applicable international privacy laws including GDPR (EU), CCPA/CPRA (California), PIPEDA (Canada), LGPD (Brazil), and other regional data protection regulations.
3. Information We Collect
3.1 Information You Provide Directly
- Contact Information: Name, email address, phone number, postal address
- Account Information: Username, password, preferences
- Purchase Information: Payment details, billing address, order history
- Communication Data: Messages, feedback, customer service interactions
- Marketing Preferences: Communication preferences, product interests
- Professional Information: Salon details, business license (for professional accounts)
3.2 Information Collected Automatically
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent, click patterns, referral sources
- Location Data: General geographic location based on IP address
- Cookies and Tracking: Performance, functionality, and analytics cookies
3.3 Information from Third Parties
- Social media platforms (with your consent)
- Business partners and authorized distributors
- Payment processors and fraud prevention services
- Marketing and analytics partners
4. How We Use Your Information
4.1 Primary Purposes
- Order Processing: Fulfilling purchases, processing payments, shipping products
- Customer Service: Responding to inquiries, providing support, handling warranties
- Account Management: Creating and maintaining user accounts, authentication
- Product Improvement: Analyzing usage patterns, developing new features
- Communications: Sending order updates, product information, customer service messages
4.2 Marketing and Promotional Uses (With Consent)
- Sending promotional emails and newsletters
- Personalized product recommendations
- Exclusive offers and early access to new products
- Market research and customer surveys
4.3 Legal and Security Purposes
- Compliance with legal obligations
- Fraud prevention and security monitoring
- Protecting our rights and property
- Responding to legal requests and court orders
6. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
| Right | Description | How to Exercise |
|---|---|---|
| Access | Request a copy of your personal information | Email concierge@salloni.com |
| Correction | Update or correct inaccurate information | Account settings or contact us |
| Deletion | Request deletion of your personal information | Email concierge@salloni.com |
| Portability | Receive your data in a portable format | Email concierge@salloni.com |
| Opt-Out | Stop receiving marketing communications | Unsubscribe links or contact us |
| Restrict Processing | Limit how we use your information | Email concierge@salloni.com |
Response Time: We will respond to your requests within 30 days (or as required by applicable law). Some requests may take longer due to their complexity.
7. International Data Transfers
As a global company, we may transfer your personal information across borders for processing and storage. We ensure appropriate safeguards are in place:
- Adequacy Decisions: Transfers to countries with adequate protection levels
- Standard Contractual Clauses: EU-approved data transfer agreements
- Binding Corporate Rules: Internal policies ensuring consistent protection
- Certification Programs: Industry-standard privacy frameworks
For transfers from the EU, we comply with GDPR Article 44-49 requirements. For California residents, we ensure CCPA-compliant safeguards for international transfers.
8. Data Security
We implement comprehensive security measures to protect your personal information:
8.1 Technical Safeguards
- AES-256 encryption for data at rest
- TLS 1.3 encryption for data in transit
- Multi-factor authentication for administrative access
- Regular security audits and penetration testing
- Intrusion detection and prevention systems
8.2 Organizational Measures
- Staff training on data protection principles
- Access controls and need-to-know principles
- Regular security awareness programs
- Incident response and breach notification procedures
- Third-party security assessments
9. Data Retention
We retain personal information only as long as necessary for the purposes outlined in this policy:
- Account Information: Until account deletion or 3 years of inactivity
- Purchase Records: 7 years for tax and warranty purposes
- Marketing Data: Until you opt-out or 2 years of inactivity
- Website Analytics: 26 months maximum
- Customer Service Records: 3 years or as required by law
- Legal Compliance Data: As required by applicable laws
We review retention periods annually and delete information when no longer needed, unless legal requirements mandate longer retention.
11. Children's Privacy
Our services are not directed to children under 16 years of age (or 13 in the United States). We do not knowingly collect personal information from children.
If you believe we have collected information from a child, please contact us immediately at concierge@salloni.com so we can delete the information.
For professional salon customers who may serve clients under 18, we require appropriate parental consent procedures for any data collection involving minors.
12. Jurisdiction-Specific Rights
European Union (GDPR)
EU residents have additional rights including the right to object to processing, lodge complaints with supervisory authorities, and withdraw consent at any time. Our legal basis for processing includes contract performance, legitimate interests, and consent where required.
California, USA (CCPA/CPRA)
California residents can request information about data sharing, opt-out of data sales (we don't sell data), and receive non-discriminatory treatment when exercising privacy rights. Contact us at concierge@salloni.com for CCPA requests.
Canada (PIPEDA)
Canadian residents can file complaints with the Privacy Commissioner of Canada and have the right to access personal information with limited exceptions for legal and security reasons.
Brazil (LGPD)
Brazilian residents have rights similar to GDPR, including access, correction, anonymization, and portability. You may also file complaints with the ANPD (National Data Protection Authority).
Other Jurisdictions
If you're in a jurisdiction with specific data protection laws not mentioned above, please contact us to understand your rights under local law.
13. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Material changes will be communicated through:
- Email notification to registered users
- Prominent website notice
- Updated effective date
Continued use of our services after the effective date constitutes acceptance of the updated policy.
14. Contact Information
Data Protection Officer
Email: concierge@salloni.com
Subject Line: Privacy Request - [Your Request Type]
General Privacy Inquiries
Email: clientcare@salloni.com
Phone: +86 574 63336400
Address: Unit 3201, Building 3, Xinguanghui, Futian Road, Yiwu, Zhejiang, China
EU Representative
For EU-specific inquiries, contact our EU representative through concierge@salloni.com with "EU Privacy Request" in the subject line.
Privacy Request Processing: Please allow up to 30 days for processing privacy requests. Complex requests may require additional time, and we'll keep you informed of any delays.